Frequently asked questions & Policies

This Privacy Policy outlines how PoisonedArts collects, uses, maintains, and protects the information you provide when using our website. We are committed to ensuring the privacy and security of your personal information. By using our website, you agree to the terms and practices described in this policy.

1. Information We Collect

We may collect the following information when you use our website:

• Personal Information: Your name, email address, phone number, and shipping address when you make a purchase.
• Payment Information: Credit card details or other payment information for transactions on our website. Please note that we do not store your payment information; it is securely processed by our payment gateway.
• Log Information: Information about your computer hardware and software, including IP address, browser type, access times, and referring website addresses.

2. How We Use Your Information

We use the collected information for the following purposes:

• To process transactions: Your information, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason without your consent, other than for the express purpose of delivering the purchased product or service requested.
• To improve customer service: Your information helps us respond more effectively to your customer service requests and support needs.
• To personalize your experience: We may use information to understand how our users as a group use the services and resources provided on our website.
• To send periodic emails: The email address you provide for order processing may be used to send you information and updates pertaining to your order, in addition to receiving occasional company news, updates, related product or service information, etc.

3. How We Protect Your Information

We adopt appropriate data collection, storage, and processing practices and security measures to protect against unauthorized access, alteration, disclosure, or destruction of your personal information, username, password, transaction information, and data stored on our website.

4. Sharing Your Personal Information

We do not sell, trade, or rent your personal identification information to others. We may share generic aggregated demographic information not linked to any personal identification information regarding visitors and users with our business partners, trusted affiliates, and advertisers for the purposes outlined above.

5. Your Choices

You may choose not to provide certain personal information, but this may limit your access to certain features of the website. You can update or delete your personal information by contacting us at Poisonedarts.contact@gmail.com

6. Changes to This Privacy Policy

Snarki Studios has the discretion to update this privacy policy at any time. When we do, we will revise the updated date at the bottom of this page. We encourage users to frequently check this page for any changes to stay informed about how we are helping to protect the personal information we collect.

7. Contact Us

If you have any questions about this Privacy Policy, the practices of this site, or your dealings with this site, please contact us at Poisonedarts.contact@gmail.com

These General Terms and Conditions have been drawn up to promote a fair collaboration, ensuring that both parties are protected and do not encounter unexpected surprises.

ARTICLE 1: DEFINITIONS
Some definitions in these general terms and conditions:

**Service(s):** The products and/or services that the entrepreneur will provide to the client or consumer in accordance with a concluded agreement.

**Right of Withdrawal:** The option for you as a client to withdraw from the concluded agreement within the cooling-off period, exclusively for an assignment that was established through a mutual agreement signed by both parties.

**Client:** You, the consumer, or in some cases an entrepreneur, who enters into or considers entering into an agreement with Violet Emma Design.

**Entrepreneur:** PoisonedArts

**Agreement:** The contract concluded between you as the client or consumer and PoisonedArts for the sale, in some cases remotely, of products and/or services.

**Travel Costs:** Expenses incurred by the entrepreneur when traveling to and from the client.

**Parties:** The entrepreneur, in this case, PoisonedArts, and you, the client.

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ARTICLE 2: APPLICABILITY

2.1 These general terms and conditions apply to every offer from the entrepreneur and every agreement concluded between the entrepreneur and the client, including all quotations, invoices, agreements, and confirmations.

2.2 Before the agreement is concluded, the text of these general terms and conditions will be made available to the client.
If this is not reasonably possible, for example, if the agreement was concluded verbally, the entrepreneur will indicate how the general terms and conditions can still be viewed before the agreement is finalized.

2.3 If, in addition to these general terms and conditions, specific service conditions also apply, the second and third paragraphs apply accordingly, and in case of conflicting terms, the client may always rely on the provision most favorable to them.

2.4 Deviations from these general terms and conditions are only possible if both parties have agreed in writing or verbally, and this can be legally demonstrated.

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ARTICLE 3: THE OFFER

3.1 Assignments are offered through quotations prepared by the entrepreneur and must be signed in writing within 15 working days. If the entrepreneur does not receive a written confirmation from the client within this period, the quotation expires.

3.2 The offer contains a complete and accurate description of the offered products, digital content, and/or services. The description is detailed enough to allow the client to make a proper assessment of the offer. If the entrepreneur uses images, these will be a truthful representation of the offered products, services, and/or digital content. Apparent mistakes or errors in the offer do not bind the entrepreneur.

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ARTICLE 4: THE AGREEMENT

4.1 The agreement is established, subject to the provisions of paragraph 2, at the moment the client or consumer accepts the offer and meets the specified conditions.

4.2 If the agreement is concluded electronically, the entrepreneur will implement appropriate technical and organizational measures to secure the electronic transfer of data. If the client can make electronic payments, the entrepreneur will take suitable security measures.

4.3 Both parties who have confirmed the agreement are jointly liable for the full fulfillment of the contract.

4.4 The entrepreneur reserves the right to refuse quotation requests and/or orders at any time without providing a reason.

4.5 No later than upon delivery of the product, service, or digital content, the entrepreneur will provide the client with the following information in writing or in a way that allows storage on a data carrier:
a. The physical address of the entrepreneur’s business location;
b. The conditions and method by which the client can exercise the right of withdrawal, or a clear statement if the right of withdrawal does not apply;
c. Information regarding warranties and existing after-purchase service;
d. The price, including all taxes, of the product, service, or digital content; if applicable, delivery costs; and the method of payment, delivery, or execution of the remote agreement.

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ARTICLE 5: RIGHT OF WITHDRAWAL

5.1 The client has the right to terminate the agreement without giving a reason within 15 working days from the moment the agreement is established. This must be done in writing via a clear email sent to: **poisonedarts.contact@gmail.com**.

5.2 The entrepreneur may ask the client for the reason for withdrawal but cannot obligate them to provide one.

5.3 If the entrepreneur has already started the assignment, costs will be charged upon withdrawal. This depends on the number of labor hours the entrepreneur has completed at the time of withdrawal.

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ARTICLE 6: THE PRICE

6.1 During the validity period stated in the offer, the prices of the offered products and/or services will not increase, except for price changes due to VAT rate changes.

6.2 Contrary to the previous paragraph, the entrepreneur may offer products or services whose prices are subject to fluctuations in the financial market beyond the entrepreneur's control, at variable prices. The dependency on fluctuations and the fact that any stated prices are guideline prices will be indicated in the offer.

6.3 The prices stated in the offer for products or services include VAT unless otherwise stated.

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ARTICLE 7: COSTS

7.1 If, at the client’s request, certain products or services need to be purchased by the entrepreneur for the execution of the assignment, these will be charged to the client. The entrepreneur will issue a separate invoice for this.

7.2 Travel costs incurred when the client wishes to meet the entrepreneur in person will also be charged to the client and will be added to the final price, which will be stated in writing on the entrepreneur’s invoice along with the reason.

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ARTICLE 8: DELIVERY & EXECUTION

8.1 The entrepreneur will execute services with the utmost care and assess applications for services diligently.

8.2 The entrepreneur will begin executing agreements as soon as possible, but no later than 30 days after the agreement is finalized unless a different term is agreed upon. If an order cannot be carried out or can only be partially executed, the client will be informed within 30 days after the agreement is established. In this case, the consumer has the right to terminate the agreement free of charge.

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ARTICLE 9: PAYMENT

9.1 Unless otherwise agreed in the contract or additional conditions, amounts due by the client must be paid within 14 days after the delivery of the final product. Invoices will be sent with the final product on the day of delivery.

9.2 The client is responsible for promptly reporting inaccuracies in provided or mentioned payment details to the entrepreneur.

9.3 For graphic assignments, the entrepreneur requires a 50% advance payment of the total amount stated in the quotation. This must be paid by the client before the entrepreneur starts the assignment.

9.4 If the client does not meet their payment obligations on time, they will owe statutory interest and any collection costs after being notified by the entrepreneur and given a 14-day period to fulfill the payment.

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ARTICLE 10: COMPLAINT PROCEDURE

10.1 Complaints about the execution of the agreement must be submitted via email within a reasonable time after the client has discovered the defect to: **poisonedarts.contact@gmail.com**.

10.2 The entrepreneur will respond to complaints within 14 days of receipt. If more processing time is required, the entrepreneur will provide an estimated response time within 14 days.

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ARTICLE 11: DISPUTES

11.1 Dutch law exclusively applies to agreements between the entrepreneur and the client.

11.2 Disputes can be submitted to the Disputes Committee if no solution is reached through complaints.

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ARTICLE 12: LIABILITY

12. If errors occur in the delivered services or products due to the entrepreneur, they will be corrected free of charge, provided the client can prove the error was unknown in advance.